Contact Us
At Auburn Bingo, we understand the importance of providing exceptional customer support to ensure your experience with us is enjoyable and hassle-free. If you have any questions or concerns, please feel free to reach out to us using one of the following methods.
Our dedicated team of professionals is available to assist you during our operating hours, which are daily from 10am-11pm AEST. You can contact us in multiple ways depending on your preference and issue:
In case you need immediate assistance with a specific topic, our comprehensive help centre is accessible directly from our website. This resource provides detailed information on various topics, including:
Please take a look at our FAQ section below to see if your question has been answered already.
If you need assistance with account-related matters, such as password recovery, please contact us via the email address with your query. Our support team will be happy to assist you in resolving any issues promptly.
We are committed to providing a safe and responsible gaming environment for all our customers. If you need guidance or assistance regarding problem gaming, please reach out to us directly via phone (no email or live chat available for this specific concern). Our dedicated team will provide you with confidential support and direct you to resources that can help.
For technical issues related to devices or internet connectivity, our knowledgeable technicians are ready to assist. You can contact them through the following channels:
In case you feel that something has gone wrong during your visit with us, please contact our support team directly via email. We take all complaints seriously and will work closely with you to resolve any issues promptly. If needed, we can also escalate the issue for a more formal resolution.
We strive to provide timely responses to all customer queries within 15 minutes during operating hours. For email support, please allow up to two (2) working days for a response from our team.
If you suspect any unauthorized activity on your account or have concerns regarding security, contact us immediately via phone. We will take swift action to secure your account and prevent further potential harm.
Our website is designed to be fully responsive and optimized for various devices, including smartphones and tablets (iOS/Android). Whether you access our site on a desktop computer or mobile device, the user experience should remain seamless.
At Auburn Bingo, we appreciate clear communication from customers. If you need to get in touch with us, please feel free to use any of the channels mentioned above. We're here to help and ensure your gaming experience remains enjoyable.
Unfortunately, we only offer phone and email services in the primary languages listed above (English, Mandarin Chinese, Arabic).
