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Terms & Conditions

Terms and Conditions

Acceptance of the Terms

By using our platform, you agree to these Terms and Conditions ("Agreement") and acknowledge that they are binding on you. If you do not agree with any part of these terms, please do not use our services.

Eligibility Requirements

To be eligible to use our platform, you must:

  • Be at least 18 years old (or the minimum age required in your jurisdiction)
  • Reside within a country or region where bingo is permitted
  • Comply with all applicable laws and regulations

Minimum Age Requirements

You must be at least 18 years old to play on our site. We reserve the right to ask for proof of age at any time.

Geographic Restrictions

Our platform is designed for Australian residents, including New South Wales, Victoria, Queensland, and other states/territories. International visitors may also access our services with a valid travel document or tourist visa (minimum 3 months' validity). Residents of Norfolk Island are not eligible due to regulatory restrictions.

Account Registration Rules

  • One account per person: We will only allow one active account per individual.
  • Identity verification: You must provide accurate and complete information during the registration process, including proof of identity (Australian driver's license, passport, or proof of age card) and residential address.
  • Account accuracy obligations: It is your responsibility to ensure that your account details are up-to-date and correct.

Account Security Responsibilities

You are responsible for:

  • Keeping your login credentials secure
  • Protecting your password with a combination of letters (at least 8 characters), numbers, and special characters
  • Not sharing your account information with others

Restricted Behaviour and Prohibited Activities

We reserve the right to suspend or close accounts that engage in prohibited activities, including but not limited to:

  • Collusion or cheating during games
  • Manipulating game outcomes
  • Using multiple accounts simultaneously (multi-accounting)
  • Engaging in abusive behavior towards staff or other players

Bonus and Promotion Rules

All bonuses and promotions are subject to these Terms and Conditions. Specifically, you must:

  • Meet the minimum wagering requirements for bonus funds
  • Comply with all applicable rules related to specific offers
  • Not engage in bonus abuse (e.g., using multiple accounts, exploiting game mechanics)

Wagering and Gameplay Conditions

To participate in games, you must comply with our standard terms of service, including but not limited to:

  • Meeting minimum wager requirements for progressive jackpots
  • Complying with table limits

Bonus Abuse Prevention

We reserve the right to withhold or remove bonuses if we suspect abuse.

Deposits and Withdrawals

If applicable: Deposits may be made using various payment methods, while withdrawals will require verification. We process all payments in compliance with Anti-Money Laundering (AML) regulations and guidelines from the Australian Government.

Verification Before Withdrawal

To facilitate secure transactions, we may request proof of identity or residential address when processing withdrawals.

Processing and Review Procedures

We strive to resolve issues promptly and fairly; however, please note that our reviews are final and binding. We may suspend accounts pending investigation if necessary.

Responsible Gambling Expectations

  • If you experience problems with betting habits (e.g., increased frequency of wagers), we encourage you to contact our support staff.
  • Self-exclusion is available for 1-12 months; please use this option responsibly.
  • Reality check notifications will be displayed during gameplay.

Self-Exclusion and Account Restrictions

We reserve the right to restrict or close accounts if necessary, including self-excluded accounts.

Game Fairness and RNG Systems

Our games are tested regularly by Independent Gaming Testing Australia (IGTA) for fairness. We use certified random number generators (RNGs).

Technical Interruptions or Voided Gameplay

In rare cases of technical failure or voiding game outcomes, we will make every effort to provide a fair resolution.

Suspension or Closure of Accounts

We may suspend or close accounts if they engage in prohibited activities or do not comply with these Terms and Conditions. These actions are final and binding.

Intellectual Property and Platform Ownership

All content on our platform is owned by us, including but not limited to text, images, and game designs. By using our services, you acknowledge that all proprietary rights belong exclusively to Auburn Community Gaming Pty Ltd (subsidiary of Sydney Metropolitan Bingo Group).

Limitation of Liability

We will make reasonable efforts to ensure uninterrupted availability; however, we do not guarantee the quality or performance of our platform.

Modification of Terms

These terms may be modified at any time. Changes become effective upon publication on this site.

Contact or Support Guidance

Should you have questions about these terms, please contact us via phone, email, or visit our member services desk during business hours.

By continuing to use our platform, you acknowledge that you have read and agree with the Terms & Conditions.